蓝色快车1999年2月通过了ISO9002国际质量管理体系认证，所有服务均严格按照蓝色快车ISO流程进行规范化运作；2003年3月蓝快顺利通过第四次 ISO9001/2000国际质量管理体系的年度复审。同时， 作为IBM的投资公司，蓝色快车严格按照IBM的质量及服务标准对内部进行管理和质量控制，并于2000年顺利通过IBM全球审计。2001年10月通过IBM全球审计的年度复审。 在服务监督及质量控制方面，设立800免费服务专线为客户提供7x24小时服务，并通过客户关系中心（Customer Relationship Center）对服务质量进行监督并接受客户投诉；通过客户调查中心Survey Center对服务进行有效回访，主动听取客户意见，并及时调查、反馈，以便及时改善服务质量。 Perfect Quality Control System

Bluex has passed the ISO9002 international quality management systems

authentication in February 1999, and all services are delivered in strict observation of Bluex standard ISO processes. In January 2002, it successfully passed for the forth time the ISO9001/2000 surveillance audit. As an IBM invested company, Bluex sticks strictly to IBM's quality and service standards for its internal management and quality control and passed successfully the IBM global audit in 2000, and passed successfully the annual reexamining of IBM global audit in October 2001. For service monitoring and quality control, we have set up 800 toll free service hotlines to provide customers with 7 X 24 hours service, and monitor service quality and accept customer complaints through our Customer Relationship Center, call back through our Survey Center to receive customers' advices actively and conduct timely investigations for feedbacks so as to improve on a timely fashion our service quality.